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Returns & Exchanges
Common Questions
Who do I contact if I have questions about a return?
For answers to any questions, please call the E’Sorae Home Customer Experience team at+234 902 469 7557 or email [email protected] between 8AM and 5PM, Monday through Friday. We’ll be happy to help and will reach out within 48 hours of receiving your request.
How do I exchange?
You can simply return your item and we will assess the situation to know what will be the best possible option for you.
Is there a restocking fee for returns?
A 5% handling fee may be deducted from the value of the refund or exchange item for non-defective returns.