FAQs

Frequently Asked Questions

Our goal is to make your shopping experience as seamless and restful as your sleep should be. We’ve compiled answers to the most common questions from our retail and commercial clients below.

Answer:

We believe true quality is about the fiber and the weave, not just the thread count. We use extra-long-staple (ELS) Egyptian Cotton, which results in finer, stronger, and more lustrous threads than standard cotton. Our fabrics are crafted using sophisticated sateen and percale weaves, providing exceptional softness and durability that actually improves with every wash.

Answer:

For best results and longevity:

  1. Wash in cold water on a gentle cycle.

  2. Use a mild, liquid, biodegradable detergent.

  3. Avoid bleach and fabric softeners, as these can weaken the natural fibers.

  4. Tumble dry on low heat or hang to dry. Promptly remove linens from the dryer to minimize wrinkling.

Answer:

Yes. Just like a good pair of shoes, your body needs time to adjust to the specific support of a new, high-quality mattress. We recommend a break-in period of 30 days to allow the materials to soften slightly and for your body to fully adapt to the correct alignment and support.

Answer:

Yes. Our fragrances, including reed diffusers and candles, are crafted with high-quality, non-toxic ingredients. Our candles use natural waxes (like soy or vegetable blends) and lead-free cotton wicks. They are designed to be safe for use in the home. However, we recommend keeping all fragrance products out of reach of children and pets.

Answer:

We process orders quickly to ensure fast delivery. If you need to make a change or cancellation, please contact us immediately (within 1 hour of placing the order). Once an order has been processed for shipping, we are unable to modify or cancel it, and you will need to follow our standard return process upon delivery.

Answer:

Once your order leaves our warehouse, you will receive a phone call from our customer experience team notifying you of the order status. Same personnel will work with you throughout the entire journey of your order till it gets to your requested destination.

Answer:

We offer several shipping options tailored to your location and order size:

  • Standard Shipping: Typically delivered within 3-4 business days for most major cities.

  • White Glove Delivery (Mattresses/Furniture): For large items, this includes delivery, setup, and removal of packaging debris. Delivery times are scheduled and confirmed directly with you.

Answer:

Currently, our primary focus is on serving our customers within Nigeria. However, we can accommodate select out-of-country orders on a case-by-case basis. Please contact our Customer Experience team with your intended order and address and request for a customized quote and timeline.

Note: This is not a guaranteed offer. It is a case-by-case scenario depending on all considered conditionalities.

Answer:

The prices displayed on our website are inclusive of any applicable Value Added Tax (VAT) or sales taxes required by Nigerian law. The total cost you see at checkout will be the final amount charged (excluding shipping costs).

Answer:

We accept returns for most non-mattress products within 30 days of delivery, provided the items are unused, unwashed, and in their original packaging. Due to hygiene standards, certain items (e.g., used pillows, opened fragrance) may not be eligible for return. Please check our full policy page for details.

Answer:

Yes. Our mattresses and furniture are backed by comprehensive warranties covering manufacturing defects, with terms ranging from 5 to 10 years, depending on the model. All other products are covered against manufacturing defects for a minimum of one year. Specific warranty details are listed on the individual product pages.

Answer:

You can easily start a return by visiting our dedicated Returns Portal on the website or by emailing our Customer Experience team. You will need your order number and the email address used for the purchase.