Privacy Policy – Esorae Home

Store & Showroom Addresses (Nigeria):

Head Office: Adekunle Animashaun Dr, Off Remi Olowude Street, Adj Blue Waters Apartment, Oniru, Lagos State.
Ikota: Opposite Mega Chicken Ikota, Lekki Phase 2, Lekki, Lagos State.
Ikoyi: 37A, Glover Road, Glover Retail Mall, Opposite Lagos Prep School, Lagos State.
Admiralty: Gateview Plaza, Plot 11 Admiralty Way, Opposite Lennox Mall, Lekki Phase 1, Lagos State.
Ikeja: 29, Isaac John, Ikeja GRA, Ikeja, Lagos State.
Airport: Murtala Muhammed Airport 2, Departure Lounge, Ikeja Municipal, Ikeja, Lagos State.
Benin: Benin City Mall (Shoprite), Benin Sapele Road, Oredo LGA, Benin City, Lagos.
Abuja: 9 Kampala Street, Off Adetokunbo Ademola Crescent, Wuse 2, Natsu Mall, Abuja Municipal Area Council, FCT.
Port Harcourt: 200 Peter Odili Rd, Trans Amadi, Port Harcourt, Rivers State.

About this policy

This Privacy Policy intends to establish a clear, concise, and transparent communication regarding the collection, use, processing, storage, etc., of personal data relating to customers of E’Sorae Home.

Within the meaning of this Privacy Policy, “customer of E’Sorae Home” means former, current, and potential customers or users of a product or service offered by E’Sorae Home and its affiliates, as well as visitors to our official websites.

The data we collect

This policy applies only to information collected on our websites. We collect two types of information from visitors to our websites: (1) Personal Data and (2) Non-personal Data.

“Personal Data” is information that identifies you personally and that you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our website, visit our website, or complete a purchase.

“Non-personal Data” is technical in nature. It does not identify you personally. Examples of non-personal data may include, but is not limited to, cookies, web beacons, and demographic information.

We collect your personal data in order to provide and continually improve our products and services. We may collect, use, store, and transfer different kinds of personal data about you for marketing and personal data optimization purposes.

We receive and store the information you provide to us, including your identity data, contact data, and delivery address. We automatically collect and store certain types of information regarding your use of the E’Sorae Home website, including information about your searches, views, downloads, and purchases. We may receive information about you from third parties, including our carriers, payment service providers, and advertising service providers.

Cookies and how we use them

A “cookie” is a small text file that is downloaded onto your device such as a computer or smartphone when you access our websites. We use cookies and other similar technologies in order to make our website work efficiently and securely and to improve personalized user experience.

When referring to cookies we include: First- and third-party cookies, tracking pixels and plug-ins, including technologies from third-party publishers, and other tracing technologies.

We place cookies onto your device for different reasons when you visit our website. Such cookies placed by E’Sorae Home are called “first-party” cookies, whereas cookies set by a third-party company, such as social media platforms or ad networks, are called “third-party” cookies.

We use cookies to:

Recognize and count the number of visitors and to see how visitors move around the site (this helps us improve the way our website works).
Identify your preferences and subscriptions (e.g., language settings, saved items, items stored in your cart).
Send you newsletters and commercial/advertising messages tailored to your interests.

How we use your personal data

We use your personal data to operate, provide, develop, and improve the products and services that we offer, including the following:

Registering you as a new customer.
Processing and delivering your orders.
Managing your relationship with us, including providing customer service.
Enabling you to participate in promotions, competitions, and surveys.
Improving our website, applications, products, and services.
Recommending/advertising products or services which may be of interest to you.
Complying with our legal obligations, including verifying your identity where necessary.
Detecting fraud and abuse.

How we share your personal data

We may need to share your personal data with third parties for the following purposes:

Sale of Products and Services: To fulfill orders, we may be required to provide your personal data (like delivery address) to third-party carriers.
Working with Third-Party Service Providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders, delivering packages, analyzing data, providing marketing assistance, processing payments, and providing customer service.
Detecting Fraud and Abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law.

When we share your personal data with third parties we:

Require them to agree to use your data in accordance with the terms of this Privacy Policy and in accordance with applicable law.
Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your legal rights

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.

We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate, and legal manner.